The CAHSS IT team serves as a central point of contact for IT concerns for all departments, programs, centers and institutes in the College of Arts, Humanities and Social Sciences. Our services are available to all CAHSS faculty and staff to help you with your daily IT needs as well as your long term IT goals.
Our Team
Jason Duncan, IT Manager
Performing Arts & Humanities Building, Room 101C
jduncan3@umbc.edu
410-455-5678
Areas of responsibility: planning, project management, resource allocation, training, software selection, digital strategy
Aimee Bennett-Pencil, IT Support Specialist
Performing Arts & Humanities Building, Room 101D
aimeeb1@umbc.edu
Areas of responsibility: endpoint support, hardware and software troubleshooting, lab management, hardware selection
vacant, IT Support Associate
Areas of responsibility: endpoint troubleshooting and support, classroom troubleshooting and support, web support
vacant, Undergraduate Support Associate
Areas of responsibility: endpoint troubleshooting and support, classroom troubleshooting and support
vacant, Graduate Support Associate
Areas of responsibility: endpoint troubleshooting and support, classroom troubleshooting and support
Our Services
We recognize that your IT needs are as unique and varied as the departments you represent. Our goal is to help you with project planning, project management and decision-making to ensure cost-effective and successful outcomes.
Some of the services we provide include:
- Hardware troubleshooting and support for UMBC-owned computers within CAHSS departments, including desktop computers as well as some IT equipment located within CAHSS-controlled labs, classrooms and instructional spaces. Personally owned equipment, devices and software are not supported.
- Software troubleshooting and support for institutionally licensed software and software purchased by a CAHSS department.
- Hardware and software purchasing consultations and recommendations for individuals, departments and labs
- New computer setup
- Training on IT topics by request
- Departmental website consultation
Have another question? Please contact us.
Minimum Required Hardware for New Computer Purchases
For faculty and staff:
Mac:
Minimum specifications:
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- Apple M5 or M5 Pro processor
- 16 GB unified memory
- 512 GB solid state (SSD) hard drive
- AppleCare Plus 3 or 4 year protection plan
- Recommended that faculty purchase video adapters for both HDMI and VGA for use in classrooms
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Windows:
Dell Laptop (desktop models are not recommended for individual use)
Minimum specifications:
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- Core i7 processor
- 16 GB RAM
- 256 GB solid state (SSD) hard drive
- Internal NIC (network card)
- Video card capable of HDMI video
- Touch enabled screen
- Full HD webcam
- WIFI 802.11 ax (6E) + Bluetooth (internal)
- TPM 2.0 Enabled
- 3 year next business day onsite warranty with accidental damage protection
- PXE boot Ethernet adapter if the laptop does not have an Ethernet port
- It is recommended that faculty purchase video adapters for both HDMI and VGA for use in classrooms
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For labs and instructional spaces, please submit an RT ticket to schedule a consultation.